Our Promise

Returns & Refund Policy

Your satisfaction is our priority. If you're not completely happy, we'll make it right — no hassle, no runaround.

60-Day Money-Back Guarantee

We stand behind our sea buckthorn juice completely. If you're not satisfied with your results after 60 days of consistent use, you're eligible for a refund.

1

Submit a Ticket

Contact our team via our support page or email

2

We Verify

Our team reviews your request and any supporting details

3

Get Your Refund

Once approved, your refund is processed promptly

60-Day Satisfaction Guarantee

We're confident you'll love the results of our sea buckthorn juice. That's why we offer a 60-day money-back guarantee on all orders. If after 60 days of consistent use you haven't seen the results you expected, simply reach out to our team and we'll process a refund.

To be eligible for our satisfaction guarantee:

  • You must have used the product consistently for at least 60 days
  • Submit a support ticket through our website or email
  • Refunds are issued minus the original shipping cost
We offer free shipping on all orders, which means we absorb a significant shipping cost on your behalf. In the event of a refund under the 60-day guarantee, the actual shipping cost will be deducted from your refund amount.

Damaged or Defective Products

If your package arrives damaged, broken, or with any defects, we will make it right immediately. Here's how:

  • Submit a support ticket through our Contact Us page or email us directly
  • Include photos of the damaged product and packaging so our team can assess the issue
  • Our team will verify the damage and respond within 1–2 business days
  • Once verified, we will issue a full refund or replacement at no additional cost to you

You will not be required to ship the damaged product back. Simply provide clear photos and our team will handle the rest.

How to Submit a Return Request

All returns and refund requests are processed through our simple ticket system:

  • Visit our Contact Us page and select the appropriate subject
  • Include your order number, the reason for your request, and any relevant photos
  • Our support team will review your ticket and respond within 1–2 business days
  • If approved, refunds are processed to your original payment method within 5–10 business days

Refund Eligibility

  • Damaged/Defective Items: Full refund or free replacement — just send us photos
  • 60-Day Guarantee: Refund issued minus original shipping cost after 60 days of use
  • Lost Packages: If your tracking shows no movement for 14+ business days, contact us and we will investigate and resolve

What We Need From You

To process your return or refund as quickly as possible, please include the following when submitting your ticket:

  • Your order number (found in your confirmation email)
  • A brief description of the issue
  • Photos of the product and/or packaging (for damage claims)
  • Your preferred resolution (refund or replacement)

Need to Start a Return?

Submit a ticket and our team will get back to you within 1–2 business days.

Submit a Ticket