Returns & Refund Policy

60-Day Money-Back Guarantee

We're confident you'll feel the difference — so we ask you to give it a fair, real-world trial before deciding. Take the purée consistently for 60 days (about one full box). If you haven't seen the results you hoped for, simply reach out and we'll process a refund. Opened, used, and empty pouches are exactly what we expect to see — you can't judge a consumable you haven't consumed, so finishing the box is encouraged, never held against you.

To be eligible for the guarantee:

• You've taken the product consistently for at least 60 days (one box)
• You submit a support ticket or email within 14 days of finishing your trial
• The guarantee applies to one box per customer
• Refunds are issued minus the original shipping cost (see note below)

Damaged or Defective Products

If your package arrives damaged, broken, or with any defects, we will make it right immediately. Here's how:

• Submit a support ticket through our Contact Us page or email us directly
• Include photos of the damaged product and packaging so our team can assess the issue
• Our team will verify the damage and respond within 1–2 business days
• Once verified, we will issue a full refund or replacement at no additional cost to you

You will not be required to ship the damaged product back. Simply provide clear photos and our team will handle the rest.

How to Submit a Return Request

All returns and refund requests are processed through our simple ticket system:

• Visit our Contact Us page and select the appropriate subject
• Include your order number, the reason for your request, and any relevant photos
• Our support team will review your ticket and respond within 1–2 business days
• If approved, refunds are processed to your original payment method within 5–10 business days

Refund Eligibility

• Damaged/Defective Items: Full refund or free replacement — just send us photos
• 60-Day Money-Back Guarantee: Used the box for 60 days and not satisfied? Refund issued minus original shipping cost — opened and empty pouches are fine. One box per customer.
• Lost Packages: If your tracking shows no movement for 14+ business days, contact us and we will investigate and resolve

What We Need From You

To process your return or refund as quickly as possible, please include the following when submitting your ticket:

• Your order number (found in your confirmation email)
• A brief description of the issue
• Photos of the product and/or packaging (for damage claims)
• Your preferred resolution (refund or replacement)