Terms of service

Terms of Service

Overview

This website is operated by Human Renaissance. Throughout the site, the terms "we", "us" and "our" refer to Human Renaissance. We offer this website, including all information, tools and services available from it, to you, the user, on the condition that you accept all of the terms, conditions, policies and notices stated here.

By visiting our site or buying something from us you engage in our Service and agree to be bound by these Terms of Service, including the additional terms and policies referenced here or linked from here. These Terms apply to everyone who uses the site, including browsers, vendors, customers, merchants and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all of them, you may not access the website or use any Service.

Any new feature or tool added to the store is also subject to these Terms. You can review the current version of these Terms at any time on this page. We may update, change or replace any part of them by posting the update here, and it is your responsibility to check periodically. Continuing to use the site after a change is posted means you accept the change.

Our store is hosted on Shopify Inc. They provide the ecommerce platform that lets us sell our products to you.

Section 1, Online store terms

By agreeing to these Terms you confirm that you are at least the age of majority in your province or state of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, and you may not, in using the Service, break any law in your jurisdiction, including copyright law.

You must not transmit any worm or virus or any code of a destructive nature.

Breaking any of these Terms will result in immediate termination of your Services.

Section 2, General conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content, not including credit card information, may be transferred unencrypted and may involve transmission over various networks and changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted in transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, or any access to it, without our express written permission.

The headings in this agreement are for convenience only and do not limit or affect these Terms.

Section 3, Accuracy, completeness and timeliness of information

We are not responsible if information on this site is not accurate, complete or current. The material here is provided for general information only and should not be relied on as the sole basis for a decision without consulting more accurate, more complete or more timely sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which by its nature is not current and is provided for reference only. We may modify the contents of this site at any time, but we have no obligation to update any information on it.

Section 4, Modifications to the service and prices

Prices for our products can change without notice.

We may modify or discontinue the Service, or any part of it, at any time without notice.

We are not liable to you or to any third party for any modification, price change, suspension or discontinuation of the Service.

Section 5, Products or services

Certain products or services may be available exclusively online through this website. They may be limited in quantity and are subject to return or exchange only in line with our Return and Refund Policy, at /policies/refund-policy.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen shows any colour accurately.

We may limit the sale of our products to any person, geographic region or jurisdiction, on a case-by-case basis, and we may limit the quantity of any product. All product descriptions and prices can change at any time without notice, at our sole discretion. We may discontinue any product at any time. Any offer made on this site is void where prohibited.

We do not warrant that the quality of any product, service, information or other material you buy or obtain will meet your expectations, or that any error in the Service will be corrected.

Section 6, Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities bought per person, per household or per order, including orders placed under the same customer account, the same credit card, or the same billing or shipping address. If we change or cancel an order we will try to notify you using the email, billing address or phone number given when the order was placed. We may limit or prohibit orders that in our judgment appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for every purchase, and to update your account information, including your email address and card details, so that we can complete your transactions and contact you.

For more detail, see our Return and Refund Policy, at /policies/refund-policy.

Section 7, Optional tools

We may give you access to third-party tools that we neither monitor nor control.

You acknowledge that we provide access to those tools "as is" and "as available", without warranty, representation or condition of any kind and without endorsement. We have no liability arising from your use of optional third-party tools.

Any use of those tools is at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which the third-party provider offers them.

We may offer new services or features through the website in future. Those will also be subject to these Terms.

Section 8, Third-party links

Certain content, products and services available through our Service may include material from third parties.

Third-party links on this site may take you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and are not liable for any third-party material, website, product or service.

We are not liable for any harm or damage related to the purchase or use of goods, services, resources or content in connection with any third-party website. Review the third party's policies carefully before you transact with them, and direct any complaint about a third-party product to that third party.

Section 9, User comments, feedback and other submissions

If you send us creative ideas, suggestions, proposals, plans, contest entries or other materials, whether online, by email, by post or otherwise (together, "comments"), you agree that we may at any time and without restriction edit, copy, publish, distribute, translate and otherwise use them in any medium. We are under no obligation to keep any comment in confidence, to pay compensation for any comment, or to respond to any comment.

We may, but are not obliged to, monitor, edit or remove content that we decide is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates anyone's intellectual property or these Terms.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other proprietary rights, and will not contain libellous, unlawful, abusive or obscene material, or any virus or malware. You may not use a false email address, pretend to be someone else, or mislead us or others about the origin of any comment. You are solely responsible for any comment you make and for its accuracy.

Section 10, Personal information

Your submission of personal information through the store is governed by our Privacy Policy, at /policies/privacy-policy.

Section 11, Errors, inaccuracies and omissions

There may occasionally be information on our site that contains a typographical error, inaccuracy or omission relating to a product description, price, promotion, offer, shipping charge, transit time or availability. We may correct any error, inaccuracy or omission, and change or update information or cancel an order, if any information in the Service is inaccurate, at any time and without prior notice, including after you have submitted your order.

We are under no obligation to update, amend or clarify information in the Service except as required by law. No update or refresh date on the site should be taken to mean that all information on the site has been modified or updated.

Section 12, Prohibited uses

In addition to the other prohibitions in these Terms, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or take part in unlawful acts; to violate any international, federal, provincial, state or local regulation, rule, law or ordinance; to infringe our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; to submit false or misleading information; to upload or transmit viruses or any other malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service or any related website. We may terminate your use of the Service for violating any of these prohibited uses.

Section 13, Disclaimer of warranties and limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error free.

We do not warrant that the results obtained from use of the Service will be accurate or reliable.

You agree that we may from time to time remove the Service for indefinite periods, or cancel it at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered through it are, except as expressly stated by us, provided "as is" and "as available", without representation, warranty or condition of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall Human Renaissance, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort including negligence, strict liability or otherwise, arising from your use of the Service or of any product bought through it, or from any other claim related in any way to your use of the Service or any product, including any error or omission in any content, or any loss or damage incurred as a result of the use of any content or product made available through the Service, even if we were advised of the possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those jurisdictions our liability is limited to the maximum extent permitted by law.

Section 14, Indemnification

You agree to indemnify, defend and hold harmless Human Renaissance and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15, Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision is still enforceable to the fullest extent permitted by applicable law, and the unenforceable portion is severed from these Terms. That finding does not affect the validity and enforceability of the remaining provisions.

Section 16, Termination

Obligations and liabilities incurred before the termination date survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by telling us you no longer wish to use our Services, or by ceasing to use our site.

If in our judgment you fail, or we suspect that you have failed, to comply with any provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services.

Section 17, Entire agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications and proposals, whether oral or written, including any prior version of these Terms.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

Section 18, Governing law

These Terms and any separate agreement under which we provide you Services are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada that apply in it, and you agree to the exclusive jurisdiction of the courts of Alberta, Canada.

Section 19, Changes to Terms of Service

You can review the most current version of these Terms at any time on this page.

We may, at our sole discretion, update, change or replace any part of these Terms by posting the update to our website. It is your responsibility to check this page periodically. Continuing to use or access the website after a change is posted constitutes acceptance of that change.

Section 20, Contact information

Questions about these Terms of Service can be sent to us at support@humanrenaissance.ca.

Customer support: support@humanrenaissance.ca

Business and legal: admin@humanrenaissance.ca

Human Renaissance, Edmonton, Alberta, Canada

Section 21, Nutritional product disclaimer

Human Renaissance sells a whole-food nutritional purée. It is a food, not a drug and not a medicine.

Nothing on this website, in our emails, in our advertising, or on our packaging is intended to diagnose, treat, cure or prevent any disease or medical condition, and nothing here should be taken as medical advice. Any educational content shared by specialists, practitioners or customers is exactly that, education, not medical advice, and does not create a practitioner relationship with you.

Individual results vary. Nutrition is a baseline you build over time, not a guaranteed outcome, and any expectation we describe is an expectation, not a promise.

If you are pregnant or nursing, taking medication, or managing a health condition, speak with a qualified healthcare professional before adding any new food or nutritional product to your routine. If you have a known allergy, read the product label before use.

Section 22, Subscriptions and recurring orders

If you choose a subscription option at checkout, you authorise us to charge your payment method on a recurring basis at the price and frequency shown to you at checkout, until you cancel.

You can skip, pause or cancel at any time from your account or by emailing support@humanrenaissance.ca. There is no minimum term and no cancellation fee. Please make changes at least 48 hours before your next renewal date. Full details are in our Cancellation Policy, at /policies/subscription-policy.

We will email you before each renewal with the date and the amount. If we change the subscription price, we will notify you by email before the change takes effect so that you can cancel first.

Cancelling stops future charges. It does not automatically refund a charge that has already been made. Refunds on orders that have already shipped are handled under our Return and Refund Policy.