Orders and account

Your order, easy to find.

Whether you made an account or checked out as a guest, here is how to see where your pouch is.

Have an account

Sign in to see every order

There is no password to remember. Type your email, we send you a six digit code, and you are in.

Sign in or create an account

Orders you placed as a guest are pulled in automatically, as long as you sign in with the same email you used at checkout.

No account

Track an order without signing in

Every order confirmation we send carries a live tracking link. It keeps working for the life of the order, so you never need an account to follow your parcel.

  1. Open the order confirmation email from Human Renaissance.
  2. Tap the button that shows your order status.
  3. That page shows fulfillment, tracking and everything you ordered, live.

Cannot find the email? Check spam and promotions for a message from Human Renaissance, then write to us and we will resend it.

Or have us look it up

Give us the order number and the email you used at checkout and we will send the tracking link straight back to you.

We reply to the email address you type here, so check it is the one you can open.

Something looks wrong

Typed the wrong email at checkout?

Then the confirmation went somewhere else and the order will not appear in your account. Send us your name, your shipping postal code, and the correct email. We fix the email on the order and it links straight back to you.

Email support@humanrenaissance.ca

Sign in is handled securely by Shopify, so we never see or store your password.