Shipping policy

Shipping Policy

Free shipping, worldwide, no minimum

Shipping is free on every order, to every country we ship to, with no minimum spend. There is no shipping option to choose and no shipping line at checkout. The price you see on the product page is the price you pay us.

We do this because a box of sea buckthorn purée is heavy and awkward to ship, and we would rather absorb that than make you do the math.

Processing

Orders are packed and handed to the carrier within 1 to 2 business days. Orders placed on a weekend or a holiday start processing the next business day.

Delivery times

Once your order leaves us, the usual delivery window is 6 to 12 business days, depending on where you are.

This is an estimate, not a promise. Actual delivery times vary with your location, the carrier's local network, weather, and customs processing in your country.

Tracking

Every order ships with tracking. You will get the tracking number by email as soon as your order is dispatched, and you can follow it from that link at any time.

If your tracking has not moved in more than 7 business days, email support@humanrenaissance.ca and we will open a trace with the carrier.

International orders, duties and customs

We ship worldwide, and we pay the shipping.

Import duties, customs fees and local taxes are set by the destination country, not by us. Depending on where you live, your customs authority may charge these before releasing your package. Those charges are not part of what you paid us, we do not receive any of that money, and we cannot predict or control the amount. If they apply, they are the responsibility of the person receiving the order.

If your package is held at customs, email support@humanrenaissance.ca with your order number. We will send you whatever paperwork your customs office asks for and help you get it released.

Wrong or incomplete addresses

We ship to the address exactly as you entered it. If an address is wrong or incomplete and the order comes back to us, we will contact you and reship it once at no extra cost. Please check your address at checkout, and email us within a few hours of ordering if you spot a mistake, before the order is packed.

Lost or damaged in transit

If your order arrives damaged, or tracking shows it delivered and it is not there, email support@humanrenaissance.ca within 7 days with your order number and photos where you have them. We will replace it or refund it.

Questions: support@humanrenaissance.ca